Business intelligence software programs refer to computer-based applications and tools that are used to convert raw business data into insightful, and thus more useful, information for business analysis purposes. Such a software solution can manage large amounts of unstructured, unprocessed business data to allow businesses to recognize, grow, and even generate new business opportunities and strategies. Generally observed, business intelligence software contains three basic sets of operations: data discovery, data management, and reporting, and it is expected to include a huge suite of metrics, evaluation functionalities, and analytical capacities. The solution can either be a separate solution, or can be included in multi-operational project management software.
Disaster recovery and security are two key elements that need to be considered by SaaS consumers when evaluating potential providers.
Many SaaS providers do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted providers: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site situated in different geographical locations?
You need to be aware that many SaaS providers do not use enterprise-grade infrastructure to install SaaS apps. Many programs have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This issue is common with on-premise IT systems. The solution is to reduce the number of vendors so that there is answerability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following queries about security: Is your organization SAS70 compliant? What security processes are used at your facilities? What security audits and principles does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research methodically and get the answers to the above questions before you invest in an apt SaaS product.