Business intelligence software solutions refer to computer-based systems and tools that are utilized to translate raw business data into insightful, and thus more useful, information for business analysis purposes. Such a software application can handle vast amounts of unstructured, unrefined business data to allow businesses to recognize, grow, and even produce new business opportunities and tactics. Generally observed, business intelligence software encompasses three basic sets of operations: data discovery, data management, and reporting, and it is expected to include a large suite of metrics, evaluation features, and analytical capacities. The solution can either be a separate application, or can be integrated in multi-operational project management software.
Disaster recovery and security are two main elements that need to be considered by SaaS buyers when evaluating potential vendors.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted providers: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your chief site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This issue is common with on-premise IT systems. The solution is to decrease the number of providers so that there is answerability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following questions about security: Is your firm SAS70 compliant? What security processes are used at your data centers? What security audits and principles does your firm follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research methodically and get the answers to the above queries before you invest in an apt SaaS product.