Business intelligence software solutions refer to computer-based systems and tools that are employed to translate raw business data into insightful, and thus more useful, information for business analysis goals. Such a software solution can handle large amounts of unstructured, unrefined business data to help firms to spot, grow, and even create new business prospects and plans. Broadly observed, business intelligence software encompasses three main sets of operations: data discovery, data management, and reporting, and it is expected to contain a huge suite of metrics, evaluation tools, and analytical capacities. The system can either be a separate system, or can be integrated in multi-operational project management software.
To select a suitable SaaS provider you need to consider vital criteria such as privacy and security, support and service, and transparency.
Find out if the provider can be trusted with data security and privacy. Do they have processes in place to safeguard your sensitive information and data? Find about the security measures they use. This is an important element of a SaaS system that cannot be over-emphasized.
It is crucial that the provider provides reliable support to resolve any concerns quickly. Ask your potential vendors the following questions: Do they provide consulting and training services to help your employees to utilize the solution competently? Do they have an online support center that has helpful articles and training materials? What channels of support do they provide? Do they track issues till they are resolved? Is customer satisfaction measured?
Does the SaaS vendor conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing users of the system to find out about the quality of service offered. Does the provider make public the algorithms they employ in the software? Ask these questions to find a SaaS provider whom you can trust with your sensitive customer and business data.