Business intelligence software systems refer to computer-based systems and tools that are employed to convert raw business data into insightful, and thus more useful, information for business analysis goals. Such a software application can handle huge amounts of unstructured, unrefined business data to allow organizations to spot, grow, and even generate new business prospects and strategies. Generally observed, business intelligence software comprises three basic sets of operations: data discovery, data management, and reporting, and it is expected to contain a vast suite of metrics, evaluation tools, and analytical capacities. The app can either be a standalone solution, or can be integrated in multi-operational project management software.
Disaster recovery and security are two main elements that need to be considered by SaaS purchasers when analyzing potential vendors.
Many SaaS providers do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted providers: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site situated in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This issue is common with on-premise IT applications. The solution is to reduce the number of providers so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS providers the following queries about security: Is your organization SAS70 compliant? What security measures are used at your facilities? What security audits and principles does your organization follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research methodically and get the answers to the above questions before you invest in an appropriate SaaS system.