Business intelligence software programs refer to computer-based solutions and tools that are employed to convert raw business data into insightful, and thus more useful, information for business analysis purposes. Such a software system can manage vast amounts of unstructured, unprocessed business data to allow organizations to identify, develop, and even produce new business opportunities and plans. Generally observed, business intelligence software contains three key sets of operations: data discovery, data management, and reporting, and it is expected to include a vast suite of metrics, evaluation features, and analytical capacities. The app can either be a standalone application, or can be incorporated in multi-operational project management software.
Disaster recovery and security are two main factors that need to be considered by SaaS purchasers when evaluating potential providers.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted providers: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS providers do not use enterprise-grade infrastructure to deploy SaaS apps. Many systems have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This problem is common with on-premise IT platforms. The solution is to reduce the number of vendors so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following queries about security: Is your organization SAS70 compliant? What security processes are used at your data centers? What security audits and principles does your organization follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research methodically and get the answers to the above queries before you invest in a suitable SaaS system.